Privacy Policy

1. Introduction

CW Systems Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.  

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website or interact with our services.

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2. What Information We Collect

We may collect personal information including:

• Name, email address, phone number, and business details
• Address and contact information
• Enquiry or communication details
• Information provided through forms or account registration
• Payment or transaction details (where applicable)
• Website usage data (e.g. IP address, browser type, pages visited)  

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3. How We Collect Information

We collect information when you:

• Submit a contact or enquiry form
• Register or use our services
• Communicate with us via phone, email, or online
• Subscribe to marketing communications
• Use our website (via cookies and analytics tools)  

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4. Why We Collect Your Information

We use your information to:

• Provide products and services
• Respond to enquiries and support requests
• Process orders or applications
• Improve our website and services
• Send marketing communications (you can opt out anytime)
• Meet legal and regulatory obligations  

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5. Cookies & Website Tracking

Our website uses cookies and similar technologies to:

• Improve website functionality
• Analyse traffic and usage
• Remember user preferences

You can disable cookies in your browser settings, but some features may not function correctly.  

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6. Disclosure of Information

We may share your information with:

• Related companies and business partners
• Service providers, suppliers, and contractors
• Marketing and communication platforms
• Government or regulatory authorities (if required by law)

We do not sell your personal information.  

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7. Overseas Disclosure

Some of our service providers or systems may be located overseas.

We take reasonable steps to ensure your information is handled securely in accordance with Australian privacy laws.  

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8. Data Security

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Misuse or loss
• Disclosure or alteration

Your data is stored securely and only retained as long as necessary.  

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9. Access and Correction

You may request access to, or correction of, your personal information by contacting us.

We will respond within a reasonable timeframe and may require identity verification.  

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10. Marketing & Opt-Out

We may send you marketing communications about our products and services.

You can opt out at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly

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11. Third-Party Links

Our website may contain links to other websites.

We are not responsible for their privacy practices.

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12. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.  

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13. Contact Us

If you have any questions or complaints about this policy, contact:

CW Systems Pty Ltd

4–6 Viewbrook Close

Seven Hills NSW 2147

Phone: 02 9624 0700

Email: sales@cwsystems.com.au  

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